Terms of Service

1. About MeetAnInsider

MeetAnInsider K.K. ('MeetAnInsider', 'the platform') operates an introduction service connecting travellers ('guests') with passionate local and expat residents ('hosts') in Japan. MeetAnInsider is not a tour operator, travel agency, or employer. We facilitate introductions — we do not provide, supervise, or guarantee the experiences themselves.

2. Eligibility

You must be at least 18 years old to create an account. By using the platform you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding agreement.

3. Booking fee

When a guest completes a booking, MeetAnInsider charges a booking fee (the 'introduction fee') immediately to the guest's card via Stripe. The fee is 15% of the host's listed slot price, displayed in full at checkout before confirmation.

This fee is MeetAnInsider's only revenue. The host's fee is paid directly to the host on the day — cash, PayPay, or bank transfer. MeetAnInsider never receives or holds the host's fee.

4. Cancellation

All experiences use a flexible cancellation policy. Guests may cancel up to 48 hours before the scheduled start time for a full refund. Cancellations made within 48 hours are non-refundable.

If a host cancels a confirmed booking, the guest receives a full refund regardless of timing. Refunds are processed via Stripe and typically appear within 5–10 business days.

5. Host obligations

By listing an experience, hosts agree to: attend all confirmed bookings on time; provide the experience materially as described; maintain the accuracy of their availability calendar; comply with all applicable Japanese laws including income tax and visa obligations; and not discriminate against guests on the basis of any protected characteristic.

The 'Met by our team' designation indicates that MeetAnInsider has conducted a character and passion assessment of the host prior to their first booking. It does not constitute a guarantee of the host's safety record, professional competence, or suitability for any purpose. MeetAnInsider facilitates the introduction — what takes place during that time is between the two individuals.

6. Guest obligations

Guests agree to: arrive on time with the QR code from their booking confirmation; pay the host's fee directly on the day in the method(s) specified by the host; treat hosts with respect; and not record or photograph hosts without their consent.

7. Reviews

Only guests who have completed a booking and had both parties confirm the experience may leave a review. Reviews must be truthful and based on the actual experience. MeetAnInsider may remove reviews that contain false statements, personal attacks, or content that violates these terms. MeetAnInsider does not remove reviews solely because they are negative.

8. Intellectual property

Content you upload remains yours. By uploading it, you grant MeetAnInsider a non-exclusive, royalty-free licence to display and reproduce it on the platform and in promotional materials related to your listing. You may revoke this licence by removing the content or closing your account.

9. Limitation of liability

MeetAnInsider is an introduction service — we connect two people. We do not organise, supervise, direct, or take part in the time they spend together. To the maximum extent permitted by applicable law, MeetAnInsider is not liable for personal injury, property damage, or financial loss arising from or in connection with any meeting facilitated through the platform. In no event will MeetAnInsider's aggregate liability exceed the booking fee paid for the specific booking giving rise to the claim.

10. Governing law

These terms are governed by the laws of Japan. Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.

11. Changes

MeetAnInsider reserves the right to update these terms. Material changes will be notified to registered users by email at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

12. Contact

Questions about these terms: legal@meetaninsider.com